Client Engagement and Relationship Policy

"Life is a boomerang. What you give, you get."  Dale Carnegie

Client Engagement & Relationship Policy

Last updated: November 29, 2023 

Welcome to Aurora Assist. At the heart of our professional ethos is a steadfast commitment to fostering mutually respectful and beneficial relationships with our clients. This Client Engagement Policy is designed to outline the principles and standards that guide our interactions, ensuring a harmonious, productive, and ethically sound environment for both our clients and our team. By embracing these guidelines, we aspire to create a framework that not only upholds the highest standards of professional conduct but also nurtures trust, respect, and accountability in every aspect of our service.

Section 1 - Commitment to a Respectful Workplace

Aurora Assist is dedicated to maintaining a workplace where all staff are treated with respect, dignity, and professionalism.

Prohibited Behaviors: This includes, but is not limited to:

Section 2 - Consequences for Policy Breach

Section 3 - Service Cancellation and Charges

Section 4 - Compliance with Legal Standards 

Aurora Assist's policy is developed in accordance with relevant laws and regulations to ensure a respectful, safe, and legally compliant workplace, and adherence to contractual obligations. These include laws and regulations from the United Kingdom, the United States, and the European Union covering workplace conduct, employment standards, and contract management.

Aurora Assist commits to regular reviews and updates of this policy to stay compliant with the evolving legal landscape.

Staff members receive comprehensive training on this policy. Clients are informed of this policy at the start of our engagement and are required to adhere to its stipulations, including those related to contract termination.